With a growing number of phone users storing their phone contact, address, calendar, to-do lists and even photos in ‘the cloud’ and syncing them automatically, I suppose it was only a matter of time before some customers lost all their information…
"We must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low."
While I can see how faulty software and/or server might cause data to be lost, I do question why there’s no backup, even if it’s a few days old.
Therein lies the problem with all these ‘cloud’ services. You don’t really know how well data is being backed up. One solution I suppose is to allow the user to download (backup) their own data. In fact, this is a note to myself to think about this when I create new services.